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All about FamilyFinder
The FamilyFinder Index is the index to all of the Family Archives produced by Genealogy.com, the makers of Family Tree Maker. If you own a CD-ROM edition of Family Tree Maker, you probably already have the FamilyFinder Index. You can also search the CD index right here on Genealogy.com — it is part of the Family Finder.
Family Archives are CDs containing information from a variety of records, such as census records, marriage records, land records, military records, Social Security death records, and linked pedigrees. You can purchase Family Archives directly from Genealogy.com or other genealogy software resellers.
To see a complete list of Genealogy.com's Family Archives or to learn more about any individual Family Archive, see the List of All Family Archives. For detailed descriptions of marriage records, census records, and the other types of records that are available on Family Archives, see our main Family Archives page. For a description of important issues about using the FamilyFinder Index and Family Archives, see the topic Issues with using FamilyFinder (and Family Archives).
Using the FamilyFinder Index and Family Archives
You simply type in a name, and shortly you will see all of the possible matches. When you look at the names that are possible matches, you can see the general location and time period associated with that name. This information can help you narrow down which entries in the FamilyFinder Index might actually be your ancestor and which entries are just someone who has the same name as your ancestor. Reading the records in Family Archives that correspond to the names in the FamilyFinder Index will further help you determine if you've actually found your ancestor, or just someone with a similar name. When you verify that you have found one of your ancestors, you can add information from the Family Archive to your family tree. The process is actually quite easy — see our example.
Purchasing Family Archives
If you would like to order a product or if you have product information questions, see our online store. You can also call 800-315-0672 or fax 877-849-9541. Lines are open 24 hours every day. If you're responding to an e-mail or mailing, please mention your priority code to receive any special offers you may be entitled to. If you did not receive an e-mail or mailing, please mention code 0000896 so that we know you learned about the product(s) at Genealogy.com.
To place an order from outside of North America, call the following numbers between 9:30 a.m. and 5:30 p.m. GMT:
If you prefer to write, use the address below (include your address and phone number so that we may contact you):
Genealogy.com
P.O. Box 22295
Denver, CO 80222
Technical Support
You can reach our Technical Support Department at 510-794-6850. You can also send a fax to 510-795-4488. Live assistance is available Monday, Wednesday, and Friday from 8:00 a.m. to 5:00 p.m., Pacific time, (or 4:00 p.m. to 1:00 a.m. Greenwich Mean Time) and Tuesday and Thursday from 8:00 a.m. to 4:00 p.m. Pacific Time.
In the U.K., call 0870 7416821 Monday through Friday 9:30 a.m. 4:30 p.m. or fax 0870 7416822. From outside the U.K., call (international code) 44 870 7416821 or fax (international code) 44 870 7416822
For Family Tree Maker and Family Archives, the Interactive Voice Response system is available 24 hours per day, every day of the week at 510-794-6850. Online technical support is also available.
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